Get started with your CleverCard
- What is a CleverCard?
- My card is powered by CleverCards - who is that?
- When will I receive my CleverCard?
- How do I activate my CleverCard?
- How do I download the CleverCards app to my phone?
- How do I add my CleverCard to the Mobile Wallet?
Using your CleverCard
- Why is my CleverCard pending?
- How do I use my CleverCard?
- Where can I use my CleverCard?
- How do I log into my CleverCard app?
- Can I add funds to an employee benefit card?
- How can I use the funds on my CleverCard?
Card Access and Management
- Can I have a physical card?
- Can I top-up / recharge my card?
- Can I get a statement of all transactions?
- What is my PIN?
- How do I reset my PIN?
- How do I check my card details?
Unauthorised and Declined Transactions
Privacy and Security
- Do you store my data? How is my data stored?
- How is my personal information protected during the KYC process?
- Who has access to my KYC information?
- Can you delete my data?
- How secure is CleverCards?
- What kind of rules is CleverCards subject to?
Compliance/Know Your Customer (KYC)
- Why is KYC necessary and why do I need to submit my ID?
- What information is required to complete the KYC (Know Your Customer) process?
- I can’t complete the KYC process. What should I do?
- What happens after I submit my KYC documents via the app?
- What happens after I submit my KYC documents via email?
- How can I check the status of my KYC verification?