Cardholder Support

Getting started with your CleverCard

• Getting your CleverCard activated: what to expect
• Device compatibility: is my phone compatible with the CleverCards App?
• Trouble activating your CleverCard
• I haven't received my CleverCard email

Using your CleverCard

• Paying with your CleverCard: in-store, online and split payments
• 3DS and SCA verification for online payments
• Top-ups, transfers and cash: what your CleverCard can and cannot do
• Fees on your CleverCard

Card and account management

• Logging into the CleverCards App: passcodes, Face ID and troubleshooting
• Your PIN: what it is, resetting and updating
• Viewing your cards, balance and transactions in the app
• Lost, stolen or new phone: keeping access to your CleverCard
• Changing the phone number linked to your CleverCard
• Card expiry, replacement and account closure

See all 13 articles

Transactions, declines and refunds

• Declined transactions, locks and card errors
• Refunds on your CleverCard
• Pending transactions and authorisation holds
• Fraud, disputes and chargebacks

Security, privacy and your data

• Security and data protection: how CleverCards keeps your card and information safe
• Can my employer view the transactions I make?