Who this article is for: CleverCards Cardholders who are expecting a CleverCard by email and cannot find it, or who have deleted the email.
When should the email arrive?
Once your employer sends your card, the email should arrive within a few minutes. It is sent from support@clevercards.com.
If you cannot find the email
Work through these steps in order:
- Check your spam or junk folder. This is the most common reason the email is missed, because it comes from a sender your inbox has not seen before.
- Search your inbox for CleverCards or for support@clevercards.com. The email may be buried under others.
- Check your Trash or Deleted Items folder. If you find it there, move it back to your inbox.
- Contact the person who sent you the card, usually your manager or HR team. Ask them to confirm they used the correct email address and to resend it.
The person who issued your card can resend it themselves from the CleverCards platform, so contacting them directly is usually the quickest route.
If the sender used the right address and it still does not arrive
Your email provider or, for work addresses, your company's IT security settings may be blocking delivery. Give the sender an alternative email address that you can access, such as a personal one, and ask them to send the card there instead.
Still need help?
Contact us at support@clevercards.com and we will help you track it down.
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