Who this article is for: CleverCards Cardholders who use a 4-digit PIN to log into the CleverCards App.
What is my PIN?
Your PIN is the 4-digit code you created when you activated your first CleverCard. It stays the same every time you log in, so you need to memorise it.
There are two different codes and it is easy to mix them up. Your 4-digit PIN is chosen by you and does not change. The 6-digit one-time passcode is sent to your phone and is different every time.
If a shop till asks you for a PIN when you tap your phone, that is your phone's own PIN, not your CleverCards PIN.
I have forgotten my PIN
- Open the CleverCards App and enter the 6-digit one-time passcode sent to your phone
- At the PIN screen, choose Forgot Your Account PIN?
- You will receive an email with instructions to reset your PIN
If you have biometrics turned on, such as Face ID or fingerprint login, you will need to turn it off first. Then log back in so you reach the PIN screen.
Changing your PIN
You can change your PIN at any time, even if you have not forgotten it.
- Open the CleverCards App
- Tap your profile icon in the top right corner
- Select Security
- Tap Update PIN
- Enter your current PIN to confirm it is you
- Create and confirm a new PIN, which must be different from your current one
You will get confirmation on screen straight away, and your new PIN can be used immediately.
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