Using your CleverCard
Find instructions on how to use your CleverCard, as well as troubleshooting when things don't go as planned
- Why are my transactions being declined?
- How do I use my CleverCard?
- Where can I spend my CleverCard?
- Can I use more than one card to make a purchase?
- What fees are applied when using my CleverCard?
- Can I transfer money to my bank?
- I can’t send money to Revolut or Paypal
- What are regular refunds?
- Can I receive refunds on my CleverCard?
- How long does it take for a refund to show on my CleverCard?
- I have not received my refund
- I am due a refund to my CleverCard and the merchant has requested the IBAN and BIC. Can you help?
- Why is my transaction pending?
- Can you reverse a Pending transaction?
- How long does it take a transaction to expire?
- How do I enter my CleverCard details when making an online payment?
- What is 3DS / SCA?
- Why was the 3DS/SCA Declined?
- How do I complete the 3DS authentication?