Who this article is for: CleverCards Cardholders whose phone has been lost or stolen, or who are moving to a new phone.
My phone has been lost or stolen
Contact us straight away so we can stop your card and prevent it being used. Email support@clevercards.com or use the chat service at the bottom right of www.clevercards.com.
Once your card has been stopped, our Support team will advise on next steps.
I got a new phone (same number)
Your CleverCard is linked to your phone number rather than to the handset itself, so moving to a new phone is straightforward.
- Move the SIM card from your old phone into the new one
- Download the CleverCards App on the new phone and log in with your phone number
- Add your CleverCard to the wallet on the new phone if you want to pay in shops
This applies when you are keeping the same phone number. If you are also changing your number, a replacement card is needed instead.
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