Device compatibility: is my phone compatible with the CleverCards App? – CleverCards Help Centre

Who this article is for: CleverCards Cardholders using the CleverCards App on your own phone.

Do I need a mobile phone?

Your CleverCard is a digital card, so you need a smartphone to use it. You will use the CleverCards App to activate your card, view your card details, and make purchases.

CleverCards is digital only, so there is no physical card. If you are not able to use a digital card, contact the person or organisation that issued your card, usually your employer, and ask them about alternatives.

Quick check: device requirements

Device type	Minimum operating system	Where to check on your phone
Android	Android 5.1 or later	Settings > About Phone (or System) > Android Version
iPhone	iOS 13.0 or later	Settings > General > About > Software Version
Huawei	Not supported on newer models	See the Huawei section below

Your operating system, often shortened to OS, is the software your phone runs on. The version number tells you how up to date it is.

Android

The CleverCards App supports Android 5.1 or later. Some phones label this as API level 22.

To check your version:

Open Settings
Look for About Phone or System, as the wording varies by device
Check Android Version or Android OS

To pay in a shop using Google Pay, NFC needs to be switched on.

NFC stands for Near Field Communication. It is the short-range wireless feature that lets you tap your phone to pay. Almost all modern Android phones have it, and it is usually switched on already.

Some Huawei phones run Android but cannot install the CleverCards App. See the Huawei section further below.

iPhone

The CleverCards App supports iOS 13.0 or later.

To check your version:

Open Settings
Scroll down and tap General
Select About
Check Software Version

To pay in a shop using Apple Pay, NFC needs to be switched on. This is standard on all supported iPhone models.

Huawei devices

The CleverCards App is only available from the Google Play Store for Android and the Apple App Store for iPhone. Newer Huawei devices cannot access the Google Play Store, so the CleverCards App cannot be downloaded on them. This is outside CleverCards' control.

If this applies to you, you will need a phone that can use one of the two app stores above.

Still stuck?

If your device meets the requirements above and the CleverCards App still is not working, contact CleverCards Cardholder Support at support@clevercards.com and tell us your device model and operating system version.