Why are my transactions being declined?

Why are my transactions being declined?

If some of your transactions are being declined, it may be due to a compatibility issue between CleverCards and the merchant, the type of transaction, or insufficient funds.

Merchant-related reasons

• The merchant doesn't accept digital card payments.
• The merchant doesn't accept European-issued debit cards.
• The merchant does not have 3DS / SCA enabled to protect customers from fraudulent activity.

If you're experiencing declines at merchants that don't support 3DS / SCA, a possible workaround is to add your card to a digital wallet (such as Apple Pay or Google Pay) and pay directly at the point of sale

Transaction-related reasons

• CleverCards may be declined for recurring payments, such as subscriptions.

• Transfers of balance to other payment platforms (e.g., Revolut, PayPal, or bank transfers) and cash withdrawals are not supported.

   

Balance-related reasons

• You don't have sufficient funds to cover the purchase amount.

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