CleverCards

Who this article is for: Businesses who want to know how buying CleverCards through the Online Shop works before placing an order.

The CleverCards Online Shop at shop.clevercards.com lets you buy and send digital CleverCards yourself. Every business must be verified before it can send CleverCards, and you can verify after you’ve paid for your first order.

How does ordering in the Online Shop work?

Order: place and pay for your order. Your order is reserved as soon as payment is complete.

Verify: if your business hasn’t been verified yet, the Online Shop shows “Complete your business setup”. Select Start verification and complete each step. Most businesses are verified within a day of completing every step.

Send: send your CleverCards once the Online Shop shows “Your account is active”.

1. Order: place and pay for your order. Your order is reserved as soon as payment is complete.
2. Verify: if your business hasn’t been verified yet, the Online Shop shows “Complete your business setup”. Select Start verification and complete each step. Most businesses are verified within a day of completing every step.
3. Send: send your CleverCards once the Online Shop shows “Your account is active”.

Businesses can buy from the Online Shop in euro (EUR) or pounds sterling (GBP), and send CleverCards once their business has been verified. Verification works the same way in the Online Shop and the Business Portal. For the documents you need and what each status means, see <a href="https://intercom-help.eu/clevercards/en/articles/845293-business-verification-kyb-timing-documents-and-status" rel="nofollow noopener noreferrer" target="_blank">Business verification (KYB): what to expect, documents and status</a>.

Do I need to verify my business again for each order?

No, you don’t need to verify for each new order. Occasionally, you may be asked to update or confirm your details. If this happens, we’ll email you and you’ll see a banner in the Online Shop explaining what’s needed and the deadline.

How do I log in to the Online Shop?

Log in at shop.clevercards.com to view your orders and send CleverCards. If you have an order waiting to be sent, you’re taken straight to it when you log in.

When should I use a Business Portal account instead?

If you want to pay by bank transfer, complete your order in the Business Portal at business.clevercards.com. A Business Portal account also lets you add funds to your account balance and manage the people you issue CleverCards to. See <a href="https://intercom-help.eu/clevercards/en/articles/847917-create-your-business-portal-account" rel="nofollow noopener noreferrer" target="_blank">Create your Business Portal account</a>.

Who do I contact if I have a question?

Contact us at <a href="mailto:support@clevercards.com" rel="nofollow noopener noreferrer" target="_blank">support@clevercards.com</a> or through live chat, Monday to Friday, 09:00–17:00 Irish time, excluding Irish public holidays.

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