Who this article is for: Online Shop (shop.clevercards.com) customers who have paid for an order and need to verify their business before sending CleverCards.
Every business must be verified before it can send CleverCards. When you pay for an order in the Online Shop, your order is reserved, and you can send CleverCards from it once your business has been verified. Verification works the same way in the Online Shop and the Business Portal.
For the documents you need, how long verification takes and what each status means, see Business verification (KYB): what to expect, documents and status.
How do I verify my business after paying for an Online Shop order?
Log in to the Online Shop at shop.clevercards.com.
Where the Online Shop shows “Complete your business setup”, select Start verification.
Complete each step. The steps you see depend on your business type and where it’s registered.
When you’ve finished, you’re returned to your reserved order.
Does paying for my order send the CleverCards?
No. Paying for your order reserves it, but no CleverCards are sent. You can send CleverCards from your order once your Online Shop shows “Your account is active”. We’ll also email you when your account is active.
How long does verification take?
Most businesses are verified within a day of completing every step. It can take longer if more information is needed, or if a document can’t be accepted and needs to be uploaded again. We can’t fast-track an individual application.
I’ve been asked for more information. What do I do?
If more information is needed, we’ll email you, and your Online Shop will show “Additional information is required”. Select Complete verification in the Online Shop, or use the link in the email, which takes you to the same place. Please don’t reply to the email with your details or documents. Provide them through Complete verification instead.
How do I get back to my order?
Log in at shop.clevercards.com at any time. If you have a reserved order, you’re taken straight to it.
Who do I contact if I need help with verification?
If you’re not sure what’s needed, contact us at [email protected] or through live chat, Monday to Friday, 09:00–17:00 Irish time, excluding Irish public holidays, and we’ll help you.