Employee Benefit card rules and restrictions

Personalising a card

You cannot add an image to personalise an Employee Benefit card. Employee Benefit cards are issued with the standard CleverCards design, so there is no option to upload a company logo or custom artwork when creating the card in the Business Portal.

Viewing employee transactions

An employer cannot view the transactions an employee makes on their Employee Benefit card. This is a personal benefit, spent entirely at the employee's own discretion, and CleverCards does not make that transaction history visible to the employer. 

Topping up a previous card

You cannot top up or reload a previously issued Employee Benefit card. An Employee Benefit card is a single-load prepaid card, so its balance is set once at issuing and cannot be added to afterwards. If an employee needs additional funds, issue them a new Employee Benefit card rather than trying to top up the existing one.

Changing card type

You cannot change an existing card from one type to another, for example from an Employee Benefit card to a Business Card. If a cardholder needs a different card type, cancel the existing card and issue a new one of the correct type instead.