Can I change a card type from one to the other?

No, card types cannot be changed once issued.

However, there are processes you can follow to correct a card issue depending on the card type involved. Below, we’ll outline the steps to take in these scenarios: 

Scenario 1: Issued a Business Card but Meant to Issue an Employee Benefit Card

If you mistakenly issued a Business Card but needed it to be an Employee Benefit Card:

1. Unload the Funds: Log in to your business portal and unload the funds from the Business Card.
2. Issue a New Employee Benefit Card: Once the funds are returned to your portal, issue a new Employee Benefit Card for the correct recipient.

This process ensures the funds remain secure and are allocated to the right card type without confusion.

Scenario 2: Issued an Employee Benefit Card but Meant to Issue a Business Card

If you accidentally issued an Employee Benefit Card instead of a Business Card:

1. Contact Support: In this situation, support must intervene to assist with resolving the issue.
2. Provide Details: Reach out to our support team with the card details and explain the situation. They will guide you through the next steps to address the mistake.