Who this article is for: Cardholders and business users who want to know how to reach CleverCards support and why phone support isn't offered.
CleverCards support is available through email and live chat. Phone support isn't offered, and this article explains why.
Support hours and channels
The Customer Support team is available Monday to Friday, 9am to 5:30pm, excluding public holidays.
Email: [email protected]
Live chat: the chat box at the bottom right of www.clevercards.com or on the CleverCards app.
Why support is email and chat only
CleverCards handles sensitive financial information, so support is offered through email and chat rather than phone. Both channels let the team verify your identity against the details on file, such as your email address or phone number, whether or not you're speaking with them live.
Email and chat also create a documented history of your conversation, which makes it easier to track and resolve your issue accurately if you need to follow up.