Who this article is for: CleverCards Cardholders who have their activation email but cannot get their card activated.
My card is not active yet
Most cards are activated instantly. Some need to be checked manually by our team first, which can take up to 48 hours.
Please note: Our review team is available Monday to Friday, 9:00am to 5:30pm. If you activated your card at the weekend, it will be reviewed and activated the following Monday, excluding bank holidays.
While you wait, it is worth checking:
You have the latest version of the CleverCards App
Your phone is running the latest operating system
Deleting and re-downloading the App
I entered the wrong phone number when activating
A phone number cannot be edited once entered, because it is tied to your card's security. Contact us at [email protected] and a member of our Customer Support team will help you.
I see “Phone number not recognised” when I try to activate
This message means the activation link has already been used, either by you with a different phone number, or by someone else.
This usually happens when:
The sender mistakenly sent the same card to two different people
You share an inbox with a colleague and they activated the card
If this applies to you, contact the person who sent you the CleverCard so they can check which card is yours.
Still stuck?
Contact us at [email protected] with the email address the card was sent to, and we will look into it.