Who this article is for: Business Portal administrators whose business account is pending verification, has been asked for more information, or cannot yet place orders.
What KYB is and why we ask for it
KYB, or Know Your Business, is the identity and eligibility check every business account goes through before it can send cards. It is a regulatory requirement, not something specific to your business. KYB is owned and reviewed by Stripe, not CleverCards. You start the KYB flow through the Business Portal, this is our interface, but the information you submit is reviewed by Stripe.
If you're already a CleverCards customer
As part of our integration with Stripe, we are required under EU regulations to complete a Know Your Business verification for all accounts on the new platform. This applies to every customer regardless of how long they've been with CleverCards.
If you're already a customer, much of your information should be pre-populated in the Business Portal, so completing the form itself should only take a few minutes. This is separate from the review itself, once submitted, the review is carried out by Stripe and we're not able to give a timeframe for it.
How long it takes
We are not able to give a timeframe for how long KYB review will take.
As Stripe carries out the review, not CleverCards, the length of time is outside our control.
Documentation required
The documentation required varies depending on your business entity.
However, you will always need to provide ID and proof of address for a director, owner, or other authorised representative of the business, whichever applies to your entity type.
If you are asked for more details
If Stripe needs more information, you will receive an email asking you to review the information Stripe has requested. Reply with the requested details and Stripe will continue the review. If your KYB is successful, you will receive an email confirming this.
If your application has been pending for a while
- Check your inbox, including spam, for a request for further information.
- Check the Business Portal for any banner or notice about your application.
- If neither shows anything and you have not heard back after a reasonable time, contact us and we will look into it with Stripe.
Can the process be expedited?
No. KYB is carried out by Stripe, not CleverCards, so we are not able to fast-track or influence the timing of an individual application.
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