Who this article is for: Businesses whose recipients need to verify their identity after receiving a card from the CleverCards Online Shop.
What the recipient needs to provide
The recipient will be asked to confirm their name and date of birth, and in most cases nothing further. This is a standard identity check, the same as for any new CleverCard.
Why verification is needed
This is a regulatory requirement (Know Your Customer, or KYC) that applies to every CleverCard, not something specific to your order.
Most recipients will not be asked for documents, since our card provider has already completed checks on the issuing business.
How long verification takes
Verification is usually completed within a few minutes of the recipient starting activation.
If verification fails
If a recipient's verification does not pass automatically, they will be asked to provide a document, such as a passport or driving licence, to complete the check manually.
Confirmation once activated
The business that placed the order is not notified when a recipient's card is activated. The cardholder receives a confirmation email once their card has been activated and is ready to use.
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