Why can’t I issue orders from my Business Portal?

If the option to Send Cards is greyed out when you are trying to send an order from the business portal:

1. Your account has not been verified yet: If you see a blue banner at the top of your business portal that says “Your account details are being checked in-line with regulations”, it means that our Compliance team is still reviewing the business details you provided. Once that banner is green, you will be able to issue the cards. Note: If your application has been pending for more than 24 hours, check your inbox to see if you received an email asking you for further information
2. You don’t have enough balance in the account to process the order: In this case, you should see an option “Continue to Payment” in your draft order. Click on that to either pay by card or generate an invoice for the amount of the order. You will have to add funds into your account before you can issue the cards. 
3. You did not add the recipient email address: In order to be able to issue the cards, we need at a minimum the recipient’s email address. If the order draft doesn’t have that information, the option to send the order will be greyed out.

If none of the above apply to you, please reach out to our customer support for further assistance.