Why can't I log into the CleverCards app?

Can't log into the CleverCards app?

Before anything else, try a quick refresh of the app itself:

1. Delete the app from your phone
2. Restart your phone
3. Re-download the app from the App Store or Google Play

If that doesn't resolve it, there are a few other reasons you might be having trouble logging in.

You haven't activated your card yet

If you received a CleverCard token by email, you need to convert it to a physical or digital card and activate it before you can access the app. Check your email for the activation instructions and complete those steps first.

You're entering the wrong PIN or password

If you've forgotten your PIN or password, use the "Forgot PIN" or reset option on the login screen. Check that caps lock isn't on if entering a password.

If none of the above applies and you're still unable to log in, please reach out to our support team with a description of the issue and we'll look into it for you.