Who this article is for: Businesses with funds in their Business Portal that haven't been loaded onto a CleverCard, who want some or all of those funds returned.
You can request a refund of any funds in your Business Portal that haven't been loaded onto a CleverCard. This applies whether or not your business has been verified.
Common reasons include:
You added more funds than you needed
An employee no longer needs a card, or isn't eligible for one
You decided not to go ahead with an order
You started setting up your account but didn't complete business verification
How to request a refund
Contact us at [email protected] with your business name and the amount you'd like refunded.
If you paid by card, we don't need any bank details. The refund goes back to the card you paid with.
If you paid by bank transfer, we'll also need:
The name on the bank account
IBAN
BIC
Bank name
A copy of a bank statement or transfer confirmation showing the payment to CleverCards, with the account name and IBAN visible on the same page
Refunds can only be sent to the account the payment came from.
Fees
Handling fees are refunded in proportion to the amount refunded. For example, if you refund a third of the funds you added, a third of the handling fees on that payment is refunded too.
What happens next
Our team will check your Business Portal balance and arrange the refund. It normally takes 3 to 5 business days to reach you, depending on your bank.
Funds already on a CleverCard
Once funds are loaded onto a CleverCard, they can't be refunded or returned to a bank account. If you cancel a CleverCard that hasn't been used, its funds go back to your Business Portal balance. You can then use them to issue a new card.