Compliance/Know Your Customer (KYC)
Everything you need to know about KYC (Know Your Customer) and why it is necessary
- Why is KYC necessary and why do I need to submit my ID?
- What information is required to complete the KYC (Know Your Customer) process?
- I can’t complete the KYC process. What should I do?
- What happens after I submit my KYC documents via the app?
- What happens after I submit my KYC documents via email?
- How can I check the status of my KYC verification?
- How long does the KYC process take?
- What identity documents are currently supported by CleverCards’ KYC system?
- What happens if I do not complete KYC?
- Can I update my KYC information after submission?
- KYC is stuck on the Loading Screen - what should I do?
- Are there any exceptions to the KYC requirements?
- Which countries are supported for the automated KYC process?
- What should I do if the face match fails (e.g., face on ID and face on liveness do not match)?
- What should I do if my identity document has expired?
- What should I do if I selected the wrong country versus the identity document uploaded?
- What should I do if my identity document is not supported?
- What should I do if I selected the wrong identity document category (e.g., selected Passport but uploaded a licence)?