I can’t complete the KYC process. What should I do?

If you are experiencing difficulty completing the verification process, please follow the steps outlined below to troubleshoot the issue:

• Check the app store to ensure you have the most up to date version of the CleverCards app
• Close the app and then reopen it
• Use an alternative ID, such as a Driver's licence or Passport. 
• When uploading or capturing an image of the document, ensure it is a clear picture and that the document is valid

When performing the facial recognition, also known as the Liveness Check, please ensure the following:

• You are in a well-lit environment
• Remove any accessories, such as glasses, hats, face masks, etc
• Follow the instructions displayed on the screen.
• Pay attention to the on-screen instructions and position your face correctly according to the markers

If you still cannot complete KYC, the app will give you the option to select a time and date to have a short video meeting with a member of our dedicated team, where your account will be manually verified.